REPORTS TO: General Manager
GENERAL JOB SUMMARY
The Account Supervisor helps to hold EMTS team members accountable for delivering excellent services to our customers.
CORE AREAS OF RESPONSIBILITY
Quality control of operational services
Customer Service
Safety
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Has excellent knowledge of landscape maintenance operations
Able to deliver excellent verbal communication with customers and team members
Effective listening skills to understand what our customers and team members need
Able to communicate the needs of customers to EMTS team members
Able to communicate the capabilities of EMTS to our customers
Maintain a positive attitude when faced with challenges
Work in an organized and proactive manner
Lead, build, and manage teams; work collaboratively within a team environment
Experience scheduling, supervising, and evaluating team members
Basic computer skills including Microsoft Suite
Valid Driver’s License – Will travel (drive) up to 30-50% of the time to jobsites and project locations, as required
Fluent in Spanish, preferred
EDUCATION AND EXPERIENCE
At least a High School Diploma or General Education Degree (GED) is required with a minimum of five (5) years’ experience in landscape maintenance operations and/or customer service.
Must possess a valid California driver’s license with a driving record acceptable for our company insurance carrier.
PHYSICAL DEMANDS AND REQUIREMENTS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to move up to 50lbs.
Frequently required to sit, stand, walk, reach, and use hands, arms and fingers
Constantly moving, walking, stooping, kneeling, crouching or crawling
Use hands, fingers and legs to operate, activate, use, prepare, inspect, place, detect and position materials
Specific vision abilities required; including close vision, depth perception and the ability to adjust focus
Outdoor work in all types of weather conditions and exposure to the elements; including heavy to moderate noise and extreme proximity to moving equipment or machinery, electrical energy, and tools and machines regularly used in construction
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