The Opportunity
Delaware North Parks and Resorts is hiring a Front Office Manager to join our team at Grant Grove in Kings Canyon National Park, California.
Working in an exciting, fast paced environment, you will never have a dull day at work; as a Front Office Manager you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties.
Apply to join our collaborative team today.
Pay
Benefits
At Delaware North, we care about our team members' personal and professional journeys.
These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
Coordinates and manage front desk duties, supervising team members on scheduling, training, assigning and directing work, and overall performance, and organizes operations and procedures, ensures operations are in compliance with company policies and programs
Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
Responsible for managing all front office software and hardware systems and become an expert on the property management system
Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
Coordinate with support managers for compliance of policies, merchandise mix and inventory
Ability to drive a company vehicle as needed
Qualifications
Minimum three years' front desk operations experience required
One year of supervisory experience in a hotel required
Written and verbal communication skills
Demonstrate initiative, leadership and team building skills
Ability to manage frequent change, good time management and the time of team members
Valid driver's license required
Shift Details
Day shift
Evening shift
On call
Holidays
Monday to Friday
Weekends
Who We Are
Kings Canyon National Park offers some of the most spectacular hiking, backpacking, and photographic opportunities in the United States.
We have a variety of on-site housing and RV Sites available for our team members.
We also offer associate discounts on food, beverage, and retail.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds.
Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you.
We empower you to do great work in a company with 100 years of success, stability and growth.
If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Delaware North is an equal opportunity employer.
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