*Job Summary:*
The LCM Supervisor facilitates the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.
*Supervisory Responsibilities:*
* Oversees the daily workflow of the department.
* Provide constructive and timely performance evaluations.
*Duties/Responsibilities:*
* Conduct audits of each LCM to ensure quality assurance is met according to contract standards
* Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas
* Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided
* Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction
* Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams
* Attend Healthplan training, webinars, internal meetings, continuing education *Ability to problem-solve and maintain confidential information*
* Assist with onboarding new hires in coordination with Human Resources *Manage meeting preparation, and other administrative support*
* Manage communication, with context, between the offices and other districts and health system partnerships
* Aide in the completion of reports requested by the site manager
* Performs other related duties as assigned.
*Required Skills/Abilities:*
* Excellent verbal and written communication skills.
* Excellent interpersonal and customer service skills.
* Proficient in Microsoft Office Suite or related software.
* Excellent organizational skills and attention to detail.
* Ability to work independently.
* A valid Driver's License, reliable daily vehicle and active CA auto insurance required.
*Education and Experience:*
● Bachelor’s degree preferred or equivalent combination of education, training, and experience
● Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching
● Prior experience in health care, case management, or Q&A preferred
*Physical Requirements:*
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
Job Type: Full-time
Pay: $24.
00 - $26.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Experience level:
* 2 years
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Tulare, CA 93274: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Supervising: 2 years (Required)
License/Certification:
* Driver's License (Required)
Work Location: In person
Whatsapp
