Customer Service Representative

Calpine Containers, Inc.
is a Clovis, California-based company in the business of distributing an extensive line of produce packaging solutions.
Calpine Containers, Inc.
has eleven distribution and packaging assembly facilities and sells to independent growers and packers principally in California, Arizona, and Mexico.
Calpine Containers, Inc.
has been a leader in the industry for over 125 years.
We are in search of a Customer Service Representative to join our company at our Dinuba Distribution Center.
This is a full-time position that requires excellent communication skills with a customer-focused attitude.
The successful candidate will have an ability to analyze and resolve customer issues promptly and accurately, effective time management skills, comfortability working in a fast-paced environment, and a willingness to collaborate with the team.
The Customer Service Representative would be responsible for: * Providing exceptional customer service to include cash sales for walk in customers.
* Resolving customer issues in a timely manner.
* Preparing customer quotes.
* Processing new projects.
* Submitting purchase order requests.
* Processing bill of ladings (BOL’s) and proofs of delivery (POD’s) for billing purposes.
* Filing of transaction paperwork properly and maintaining clean and organized records.
* Entering sales orders and following up, to include return material authorizations (RMA’s) and returns to vendor (RTV’s).
* Maintaining open communication with sales department and operations.
* Assisting sales with claim forms and submitting.
* Assisting sales with collection efforts.
* Requesting new part numbers.
* Maintaining price list and ship to addresses.
* Populating, updating, and maintaining Specright platform.
* Closing placed sales/purchase orders monthly.
* Maintaining customer report package.
* Monitoring inventory levels and conducting cycle counts to ensure accurate stock levels.
* Helping other distribution centers with technology and processes.
* Covering for other CSR’s during vacations, absences, or as requested by supervisor.
* Answering phones.
* Other duties as assigned.
Minimum Qualifications and Characteristics: * High school diploma or equivalent.
* Bilingual mandatory (English/Spanish).
* 2+ years of Customer Service preferred – agricultural packaging with corrugated knowledge a plus.
* Excellent communication skills with customers, vendors, supervisors, and coworkers.
* Organized, can multi-task, prioritize work, work independently, and complete in a timely manner.
* Must have proficiency in Excel, Word, Outlook, and Teams.
Essential Physical & Mental Functions: * Ability to sit, stand, walk, see, hear, and speak for extended periods of time.
* Ability to stand, squat, crouch, and lift arms above head.
* Ability to periodically lift heavy objects.
* Ability to work on a computer throughout the workday.
* Ability to read, write, and perform basic math.
_The above statements are intended to describe the general nature and level of the work being performed by the person assigned to the position.
This is not an exhaustive list of all duties, responsibilities, and requirements.
Calpine Containers, Inc.
’s management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
_ *Hours*: Full time – hourly non-exempt Monday through Friday 7:30 a.
m.
to 4:00 p.
m.
Potential seasonal overtime and Saturdays Calpine Containers, Inc.
offers the benefits of longevity and name recognition as well as excellent compensation, medical, dental, vison, life (paid and voluntary supplemental) and pet insurance, paid sick leave, vacation, holidays, and a 401k plan.
Calpine Containers, In.
is an Equal Opportunity Employer (EOE).
Calpine Containers, Inc.
provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected military or veteran, disabled status or any other characteristic protected by law.
Job Type: Full-time Pay: $19.
00 - $22.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Work setting: * In-person * Office Ability to Relocate: * Dinuba, CA 93618: Relocate before starting work (Required) Work Location: In person