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Navigation Center Supervisor

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Posted : Saturday, August 10, 2024 05:25 AM

Description of Primary Responsibilities Provides supervision to departmental staff Demonstrates successful leadership by selecting and building talent.
Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling.
Demonstrates core leadership behaviors and team one approach.
Responsible for communicating with staff.
Builds a successful team and aligns team performance.
Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan.
In addition to onboarding, provides on the job training and provides/arranges for remediation when necessary.
Manages work of assigned team.
Assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction.
On a daily basis, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager.
Ensures that employees are aware of and adhere to company workflows, procedures, and policies.
When appropriate, immediately corrects actions or behaviors outside of company policies and procedures.
Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense.
Recommends workflow and procedure changes based on observations from the floor.
Assists manager in ensuring department expenses stay within budget.
Maintains compliance with all employee related reporting and tracking.
Responsible for managing various aspects of the Navigation Center.
Prepares employee schedules and posts at least one month in advance.
Monitors the Cisco phone system, appointment, and PBX queues throughout the day to ensure calls are answered within established benchmarks.
Ensures streamlined provision of services, including transportation services and ER outreach.
Responsible for conducting weekly call quality monitoring and providing performance feedback to staff.
Ensures customer service is at its highest in all interactions with customers.
Responsible for optimizing patient flow coordination, including communication between Navigation Center and health center staff.
Recommends appointment processes that improve access, reduce patient wait-time, and that maximize provider schedules.
Ensures that staff performs pre-registration and obtains/verifies insurance eligibility.
Monitors scheduling and verification processes.
Ensures performance indicators are met (network, department, individual).
Ensures staff meets individual performance indicators by providing ongoing coaching and appropriate follow up.
Responsible for managing patient complaints, resolving the patient concern, following up with staff appropriately and making recommendations to workflows and procedures for process improvement.
Responsible for monitoring the performance of software technologies.
Recognizes, identifies and reports technical issues.
Performs other duties as assigned.
Description of Primary Attributes Professional & Technical Knowledge: Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of a Associates Degree program with a recognized major or comparable experience, and; Two years of leadership experience or 5 years of progressively greater responsibility or significant contributions to projects and initiatives that demonstrate leadership skills.
Technical Skills: Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
Ability to use Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
Ability to develop sophisticated presentations in Microsoft PowerPoint, including the use of embedded objects, transitions and other elements.
Licenses & Certifications: None required.
Communications Skills: Job duties require the employee to effectively communicate, verbally and in writing, their opinions and extrapolations of information they collect and synthesize/analyze.
Responsible for the resolution of conflicts that may arise because of disagreements between employees, between employees and customers/clients, or with the public, other legal entities or governmental authorities.
Compiles, analyzes and prepares information in an effective written form, including correspondence, reports, articles or other documentation.
Effectively conveys technical information to non-technical audiences.
Physical Demands: The physical demands here in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit and use repetitive hand movement to type and grasp.
The employee is frequently required to stand or walk; and the employee must occasionally lift and/or move up to 20 pounds.
Pay Scale: Min Salary Rate: $67,000.
00 Max Salary Rate: $107,200.
00

• Phone : NA

• Location : Porterville, CA

• Post ID: 9103311757


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