Emergency Assistance Coordinator

Description: TITLE: Emergency Assistance Coordinator LOCATION: Tule River Indian Housing Authority (TRIHA) DEPARTMENT: Administration SALARY: $22.
00 DOE CLASSIFICATION: Full-Time/Hourly/Non-Exempt/Grant Funded BENEFITS: Medical/Dental/Vision/Flexible Spending Account/HealthiestYou 401(K)/Life Insurance/Employee Assistance Program/PTO/Holiday Pay REPORTS TO: Executive Director POSITION SUMMARY: The Emergency Assistance Coordinator is responsible for overseeing Emergency Assistance Grant.
This position administers and coordinates emergency rent, utility, and mortgage assistance programs.
DUTIES AND RESPONSIBILITIES: 1.
Provide oversight of operational components for Emergency Assistance Programs including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines.
2.
Manage timely progress of program goals, objectives and performance targets, making necessary adjustments in a timely manner in order to improve outcomes.
3.
Ensure program/contract compliance as per guidelines and requirements mandated by Emergency Assistance Grant and interim housing programs, regular reviewing logs, records, and data.
4.
Administer TRIHA’s emergency utility, and mortgage assistance programs including handling calls from potential applicants, process applications, communication with applicants, calculate annual houseful income, to determine eligibility.
5.
Enter data into TRIHA client management system and process payments in accordance to policy.
6.
Receive and review new applications for completeness upon receipt.
7.
Maintain client confidentiality.
8.
Maintain a log of all files and compile reports.
9.
Prepare envelopes for client statements and correspondence.
10.
Assist with client issues as needed (conflicts and complaint resolution using de-escalation and mediation techniques.
11.
Provide feedback to leadership on the development, enhancement, delivery and modifications (as needed) of services provided, adjusting when needed.
12.
Utilize social media and Tule River Indian Housing website for marketing and outreach, coordinate with Tribal programs to leverage impact and ensure message consistency.
13.
Maintain files and enter data in client/housing management system.
14.
Attend staff meetings, case conferences, training workshops, and community meetings as needed.
15.
Provide case management services to participants.
16.
All other duties assigned.
MINIMUM QUALIFICATIONS: 1.
High School Diploma, GED or able to obtain one within (6) months of employment.
2.
Minimum of two (2) years of experience in government assistance programs, housing placement, case management procedures, contract and fiscal management preferred.
3.
Must have valid California Driver License and be insurable through the company throughout employment in this position.
4.
Must complete/pass Pre-Employment Drug & Alcohol screen.
5.
Must complete/pass Pre-Employment Background Check.
6.
Ability to lift a minimum of 10lbs, stand, crouch, knell and climb stairs.
7.
Homeless service & Housing Navigation experience strongly preferred.
8.
Must maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the total program.
9.
Advanced interpersonal skills and sensitivity towards, individuals experiencing crisis.
10.
Ability to operate basic office machines including typewriter, computer, calculator, photocopier, time clock and telephone.
11.
Knowledge of Microsoft Office programs, MSWord, Excel, with ability to learn additional software as appropriate.
12.
Ability to spell correctly and edit correspondence for correct grammar and usage of the English language.
13.
Ability to track multiple tasks efficiently, completing each in a professional and timely fashion.
14.
Professional judgement and integrity in holding in confidence all information pertaining to clients, families and co-workers.
15.
Understands supportive service program development.
16.
Values relationships with community-based organizations and resources.
17.
Demonstrates dedication to homelessness and related issues (i.
e.
poverty, housing, services).
PREFERRED QUALIFICATIONS: 1.
Familiar with Housing management systems.
INDIAN PREFERENCE: As provided by Section 9(b) of the Indian Self-Determination and Education Assistance Act 25 USC 450e (b), preference and opportunities for training and employment shall be given to Indians.
Applicants claiming Indian Preference must submit verification of certified Tribal Affiliation or other acceptable documentation of Indian heritage.
Requirements: 1.
High School Diploma, GED or able to obtain one within (6) months of employment.
2.
Minimum of two (2) years of experience in government assistance programs, housing placement, case management procedures, contract and fiscal management preferred.
3.
Must have valid California Driver License and be insurable through the company throughout employment in this position.
4.
Must complete/pass Pre-Employment Drug & Alcohol screen.
5.
Must complete/pass Pre-Employment Background Check.
6.
Homeless service & Housing Navigation experience strongly preferred.
7.
Must maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the total program.